This Refund Policy explains the circumstances under which BuySellAdsHub.com («Company», «we», or «us») may, at our discretion, issue refunds. This policy forms part of our Terms of Use (available at https://www.buyselladshub.com/terms-of-service). Any capitalized terms not defined herein have the meanings assigned in the Terms. By using our Site, you confirm that you accept this Refund Policy. If you disagree with any part of this policy, please refrain from using our Site.
BuySellAdsHub.com reserves the right to update this Refund Policy at any time by posting a revised version on our Site and/or by notifying you via the email address provided. It is your responsibility to review this policy regularly. Your continued use of our Site or your Account after such updates constitutes your acceptance of the amended Refund Policy.
We provide refunds for two types of purchases:
- First Time Purchases
- Recurring Payments
Refunds are issued by crediting your Account balance, which may be applied to future purchases of ads or subscriptions. The detailed refund terms for each type are outlined below:
1. First Time Purchases
Your initial purchase of an advertisement on our Site is considered a “First Time Purchase.” Before completing this transaction, please review all the details provided for the relevant ad zone (including but not limited to price, ad placement, the number of ads available, ad rotation, and whether you already have an ad in that zone). If you wish to request a refund for your First Time Purchase, you must notify us within 24 hours of the transaction. We will evaluate your request on a case-by-case basis if your purchase meets one of the following conditions:
- You inadvertently purchased two ads in the same ad zone; or
- The publisher changed the ad placement on their website during your purchase.
2. Recurring Payments
Advertisements on our Site are offered as subscriptions, with each subscription period automatically renewing every 30 days until canceled. Your Account will display a “Next Bill Date” indicating when the subscription renews. Every payment after the initial subscription fee is considered a “Recurring Payment.”
To cancel a subscription, you must do so at least 24 hours before the scheduled renewal. For example, if your Next Bill Date is June 15, you must cancel by June 13. If you do not cancel in time, a refund for a Recurring Payment will only be considered if you submit your refund request within 24 hours after the renewal. In the example provided, the refund request must be submitted by the end of June 16. In addition, a refund for a Recurring Payment will only be considered if:
- It is your first Recurring Payment and you were unaware (despite checkout notifications) that you were entering into a subscription with automatic renewals; or
- A documented software error prevented the cancellation of your ad(s).
3. Refunds for Cryptocurrency Orders
For cryptocurrency orders:
- Refund processing for orders not approved may take up to 4 business days after denial.
- Pro-rated refunds for orders that were not fully served may require up to 7 business days after the campaign’s end date.
During periods of low cryptocurrency volatility, refunds will typically be issued in the same cryptocurrency and for the same amount originally paid. However, during periods of high volatility, we may convert crypto payments to a stable currency (e.g., EUR or USD) to mitigate risk. In such cases, refunds will be issued based on the converted value rather than the original cryptocurrency amount.
4. How to Request a Refund
To request a refund, please open a Support Ticket including:
- The Ad ID#
- The Subscription ID# (if applicable)
- A detailed explanation of the reasons for your refund request
We will review refund requests that are submitted within the above timeframes and meet the applicable criteria. Refunds are granted at our sole discretion, and nothing in this Refund Policy creates an obligation for BuySellAdsHub.com to provide a refund.
5. Questions or Comments
If you have any questions or concerns regarding this Refund Policy, please contact us via:
Email: [email protected]
Mail: C/ Arquitecto Ramón Cañas del Río 7, 24007, León, España (Spain)
By using our Site, you acknowledge that you have read, understood, and agree to this Refund Policy.
Last Updated: 02/03/2025